The Alegri guarantee
30-Day Money-Back Guarantee
Shop with confidence. If your order is not right for you, you can request a return within 30 days of delivery in accordance with our return policy.
Why shop with Alegri?
- 30-day returns
- Free tracked shipping
- Secure payment
- Helpful customer support
Frequently asked questions
When will my order be shipped?
Alegri offers free tracked shipping on every order. Once your order is on its way, you’ll receive a tracking number so you can follow its journey.
Can I return my order?
You can request a return within 30 days of receiving your order. Once approved, the refund is sent to your original payment method within 10 business days.
What should I do if my parcel is delayed or lost?
Contact customer support with your order number so we can check the latest tracking information and help you with the next steps.
How can I track my order?
Use Alegri’s Track your order page to check the available shipment status after dispatch.
Is my payment secure?
Alegri accepts American Express, Maestro, Mastercard, Shop Pay, Visa, Apple Pay and Google Pay.
Which currency will I pay in?
For Australia, current prices and checkout are displayed in AUD.
How can I contact customer service?
Email our support team at support@alegri.co. Customer service is available Monday–Friday, 09:00–17:00 CET, and aims to reply within 24 hours on business days.
Free tracked shipping
Alegri offers free tracked shipping on every order. Once your order is on its way, you’ll receive a tracking number so you can follow its journey.
30-day returns
You can request a return within 30 days of receiving your order. Once approved, the refund is sent to your original payment method within 10 business days.
Secure payment
Alegri accepts American Express, Maestro, Mastercard, Shop Pay, Visa, Apple Pay and Google Pay.
