Refund Policy

You have 30 days from receiving your order to request a return.

To be eligible for a return, your item must be in the same condition as when received: unworn, unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To initiate a return, please contact us at support@alegri.co.

If your return is accepted, we will send you a shipping label along with instructions for sending your package.
Items returned without prior request will not be accepted.

For any return-related questions, you can always contact us at: support@alegri.co.

Damaged or Incorrect Items

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and resolve it as quickly as possible.

Exceptions / Non-returnable Items

Certain types of items cannot be returned:

Perishable goods (food, flowers, plants)
Custom or made-to-order products
Personal care items (cosmetics, etc.)
Hazardous materials, flammable liquids, or gases

Feel free to contact us if you have any doubts about a specific item.

Exchanges

The fastest way to get a different item is to return the product you have, and then place a new order once the return is accepted.

14-Day Right of Withdrawal (European Union)

Regardless of the above, if the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, without having to provide a reason.
The item must be in its original condition: unworn, unused, with tags and original packaging, along with the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund is approved.
If approved, a refund will be automatically processed to your original payment method within 10 business days.

Please note that processing by your bank or card issuer may take some time.
If more than 15 business days have passed since your return was approved, please contact us at support@alegri.co.

www.alegri.co

Phone number: +44 7441 423929
Email: support@alegri.co

Novarc Limited

Address: Rm 06, 26th Floor, Working View Comm Building, 21 Yiu Wah Street, Causeway Bay, Hong Kong
Business Number: 80745212

Warehouse Address: London: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ