Privacy Policy

Last updated: August 8, 2024

This Privacy Policy describes how Alegri ("the Site", "we", "our", or "us") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on alegri.co (the "Site"), or when you communicate with us about the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether you are a customer, a site visitor, or any other person whose information we have collected in accordance with this policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Policy on the Site, indicate the new "Last updated" date, and take any measures required by applicable law.

How we collect and use your personal information

To provide the Services, we collect — and have collected over the past 12 months — personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses detailed below, we may use your information to communicate with you, provide or improve the Services, comply with our legal obligations, enforce our terms and conditions, and protect or defend the Services, our rights, and those of our users or others.

What personal information we collect

The type of personal information we obtain depends on your interaction with the Site and the Services you use. The term "personal information" refers to any information that identifies, describes, or can be associated with you.

Information collected directly from you

Information you submit directly through our Services may include:

Contact details: name, address, phone number, and email address.
Order information: name, billing address, shipping address, payment confirmation, email, and phone number.
Account information: username, password, security questions, and other data needed for account security.
Customer support information: content of messages or requests you send us.

Some services require you to provide personal information. You may choose not to provide it, but this may limit your access to certain features.

Information collected automatically

We may automatically collect certain data about your use of the Services ("Usage Data"), using cookies, pixels, and similar technologies. This may include: information about your device, browser, IP address, how you access the Site, and how you interact with it.

Information from third parties

We may also obtain your information through third-party service providers, such as:

Our technical partners like Shopify.
Our payment providers, to process transactions.

When you interact with our Site or emails, we and our partners may use tracking technologies such as web beacons or SDKs to collect certain information.

This third-party data is processed in accordance with this Privacy Policy. See also the Third-Party Websites and Links section.

How we use your personal information

Provision of products and services

We use your data to process your orders, manage your account, arrange delivery, facilitate returns, and notify you of order updates. Shopify may also use certain data to link your account to other Shopify services.

Marketing and Advertising

We may use your information to send you targeted offers and advertisements. For EEA residents, this processing is based on our legitimate interest (Art. 6(1)(f) GDPR).

Security and Fraud Prevention

We use your data to detect or prevent any illegal activity. The security of your account also depends on you — do not share your login credentials.

Communication and Service Improvement

Your data helps us provide effective customer support and improve our Services (Art. 6(1)(f) GDPR).

Cookies

Like many websites, we use cookies. For more details on those used via Shopify, see: https://www.shopify.com/legal/cookies. Cookies help us provide you with a better experience, perform analytics, and personalize advertising.

Most browsers automatically accept cookies, but you can change your settings to refuse them. Please note that this may affect the proper functioning of the Site.

Our site also recognizes the "Global Privacy Control (GPC)" signal to allow you to opt out of certain processing. Learn more: https://globalprivacycontrol.org/.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract performance, legitimate purposes, or other reasons in accordance with this Privacy Policy. These circumstances may include:

With vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, fulfillment and delivery).
With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy policies.
When you ask us, direct us, or otherwise consent to the disclosure of certain information to third parties, for example to ship you products or through social media widgets or login integrations, with your consent.
With our affiliates or within our group of companies, as part of our legitimate interest in running a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including responding to subpoenas, search warrants, or similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information about users for the purposes described above in the sections "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

Third-Party Websites and Links

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found there. Information you provide on public or semi-public spaces, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without any limitation on its use by us or by third parties. Our inclusion of such links does not, in itself, constitute an endorsement of the content of such platforms or of their owners or operators, except as otherwise stated on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request its deletion.

As of the effective date of this Privacy Policy, we have no knowledge that we "share" or "sell" (as defined under applicable laws) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to send us sensitive or confidential information.

How long we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide the Services, comply with our legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, apply only in certain circumstances, and we may, in some cases, decline your request in accordance with applicable law.

Right to Access / Right to Know: You may have the right to request access to the personal information we hold about you, including details about how we use and share that information.
Right to Erasure: You may have the right to request the deletion of the personal information we maintain about you.
Right to Rectification: You may have the right to request the correction of inaccurate personal information we hold about you.
Right to Portability: You may have the right to receive a copy of the personal information we hold about you and, in certain cases and under certain conditions, to request its transfer to a third party.
Right to Opt Out of Sale, Sharing, or Targeted Advertising: You may have the right to ask us not to “sell” or “share” your personal information, or to object to its processing for purposes considered “targeted advertising” under applicable privacy laws. Please note that if you visit our site with the Global Privacy Control signal enabled, we will automatically treat this, depending on your location, as a request to opt out of the “sale” or “sharing” of information for the device and browser you are using.
Right to Restrict Processing: You may have the right to ask us to stop or restrict the processing of your personal information.
Right to Withdraw Consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent at any time.
Right to Appeal: You may have the right to appeal our decision if we decline to process your request. You can do so by replying directly to our refusal.
Managing Communication Preferences: We may send you promotional emails. You can unsubscribe at any time using the unsubscribe option included in our emails. Even if you unsubscribe, we may still send you non-promotional messages, such as those related to your account or orders.

You can exercise these rights through the options available on our site or by contacting us using the details provided below.

We will not discriminate against you for exercising any of your rights. We may need to collect certain information to verify your identity — such as your email address or account information — before processing your request. In accordance with applicable law, you may designate an authorized agent to make a request on your behalf. Before accepting such a request, we will ask the agent to provide proof of your authorization, and we may also require direct verification of your identity. We will respond to your request within the timeframes required by applicable law.

Complaints

If you have complaints about how we handle your personal information, please contact us using the details provided below. If you are not satisfied with our response, you may, depending on your location, have the right to appeal our decision by contacting us again, or to lodge a complaint with your local data protection authority. For the EEA (European Economic Area), you can find a list of relevant supervisory authorities here.

International Users

Please note that we may transfer, store, and process your personal information outside the country where you reside. Your personal data may also be processed by our staff, third-party service providers, and partners located in those countries.

If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or any equivalent contract issued by the competent authority of the United Kingdom, unless the destination country has been deemed to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights granted to you, please call us or email us at: support@alegri.co

For the purposes of applicable data protection laws, and unless explicitly stated otherwise, we are the data controller of your personal information.

www.alegri.co

Phone number: +44 7441 423929
Email: support@alegri.co

Novarc Limited

Address: Rm 06, 26th Floor, Working View Comm Building, 21 Yiu Wah Street, Causeway Bay, Hong Kong
Business Number: 80745212

Warehouse Address: London: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Our customer service is available Monday to Friday, from 9:00 AM to 5:00 PM (CET).
We strive to respond to any questions or complaints within 24 hours on business days.

Category of Personal Information	Categories of Recipients
Identifiers such as name, email address, and phone number	Business and marketing partners
Commercial information such as records of products or services purchased	Business and marketing partners
Usage data	Business and marketing partners

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